Terms and Conditions

1. Scope

These Terms and Conditions apply to the use of the Livioris practice software. Livioris is directed at both business users (licensed life and social counselors) and consumers within the meaning of § 1 KSchG. By registering and using the service you accept these terms in their current version.

2. Subject matter

Livioris provides a web-based software solution (SaaS) for managing counseling practices. This includes in particular the management of clients, appointments, records and other practice-related data.

3. Rights of use

The user receives a non-exclusive, non-transferable right to use the software for the duration of the contractual relationship. The software may only be used for the user's own professional or private purposes within the scope of the contract.

4. Data protection and confidentiality

Livioris is committed to complying with all applicable data protection laws, in particular the GDPR and Austrian data protection law (DSG 2018). The processing of sensitive client data is carried out in accordance with statutory confidentiality obligations (GewO § 119 para. 4). Details can be found in our Privacy Policy.

5. Right of withdrawal

Where the user qualifies as a consumer within the meaning of the KSchG, a right of withdrawal pursuant to § 11 FAGG applies. For consumers based in Norway, the Angrerettloven (Right of Withdrawal Act) § 21 applies with a 14-day withdrawal period. The withdrawal period is 14 days from the date of contract conclusion. Withdrawal may be declared in any clear form (e.g. email to karin@byom.com). If service provision begins before the withdrawal period expires, the proportional amount for services already rendered is payable. The right of withdrawal expires prematurely once the service has been fully provided, provided the user expressly consented to service provision beginning before the withdrawal period and acknowledged that this would result in loss of the right of withdrawal (§ 18 para. 1 no. 1 FAGG).

6. Prices and payment

Current prices can be found in our pricing overview. For business users, prices are quoted excluding statutory VAT. For consumers, all prices are gross prices (incl. VAT). Billing is monthly in advance.

7. Termination

The contract may be terminated by either party with 30 days' notice to the end of the month. Termination must be in text form (e-mail is sufficient).

8. Liability

Livioris is liable for damage only in cases of intent and gross negligence. Liability for slight negligence is excluded unless essential contractual obligations are breached. This limitation does not apply to damages to life, body or health — Livioris is fully liable for such damages.

9. Final provisions

Austrian law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction is Vienna where permitted by law. For consumers within the meaning of the KSchG, the place of jurisdiction is their place of residence.

10. Online dispute resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. Our email address: karin@byom.com. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body.